My Event Booker

Refund & Cancellation Policy

Last updated: 9 October 2026

When you can cancel, when you get your money back and how long it takes.

1. If the event is cancelled

If the organizer cancels an event or a night without a new date, you get a full refund of the amount you paid for it. The refund goes back automatically to your original payment method.

2. If the event is rescheduled

Your pass stays valid for the new date. If you cannot attend the new date, contact the organizer or us; a refund then follows the organizer’s refund policy below.

3. If you want to cancel

Each organizer chooses one of these refund policies for its event. It is shown on the event page and on the booking screen before you pay:

  • No refunds: passes cannot be cancelled.
  • Refund before the event day: cancel any time before the event date for a refund.
  • Refund any time: cancel any time before the pass is used.

4. How much you get back

  • For a cancelled event, or a whole booking cancelled under the organizer’s policy: the full amount you paid.
  • If you cancel only some passes from a booking: the average price you paid per pass (offers and discounts are shared across the passes).
  • Passes already used for entry, and missed events (no-shows), are not refundable.

5. If a payment goes wrong

If money is deducted but your booking is not confirmed, or the passes sold out while you were paying, the full amount is refunded automatically. Any duplicate payment is also refunded in full.

6. How to request a refund

Send your booking number (it starts with “MEB-”) to the organizer, or to us: Email hello@elvatrixa.com, call or WhatsApp +91 8668296156 (Monday to Saturday, 10:00 AM to 7:00 PM (IST)).

7. Refund timeline

Approved refunds are started immediately and normally reach your original payment method (UPI, card or net banking) within 5 to 7 working days, depending on your bank.